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Potterandclaystudios

Signed in as:

filler@godaddy.com

  • Home
  • About Us
  • Contact
  • Prices / Services
  • Gallery
  • Shop
  • Gift Cards
  • policies
  • custom orders
  • FAQS

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  • Bookings
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  • My Account
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Refunds and Returns Policy

Classes, lessons, and birthday parties- 

We will offer a full refund for classes, lessons, and birthday parties if the class is canceled 24 hours in advanced from the start of your booking time. 


Custom mugs, bowls, plates, etc..- 

Custom hand made pottery is non-refundable. 


Retail items - shirts, stickers, etc.. -  

Refundable within 30 days of purchase, but only in exchange for store credit.


Pre-made ceramics - 

Potter & Clay Studios, LLC is not responsible for the mishandling of ceramics or pottery after they have been purchased by the customer and brought outside the studio, nor is Potter & Clay Studios responsible for pottery broken or deformed in the firing process. 

Birthday party policies

Birthday's are a special day to celebrate the one's you love. Help us help you make this an amazing day by following a few simple guidelines:


  • Guests are expected and encouraged to bring their own cake, ice cream, food, gifts and decorations. If you would like to come in a few minutes early to decorate, please contact us so we can make arrangements for this 
  • Please be respectful of your appointment time 
  • Please plan to help clean the space before your appointment time comes to an end
  • Please keep children from hanging on shelves or going behind the checkout counter
  • There will be a surcharge for going over time allotted if by fault of the customer 
  • Extra clay will cost an additional $5 

Class Policy

  • Classes will be held for 1 hour 
  • Please call in advance if you cannot make it  
  • Extra clay will cost an additional $5 
  • Parents are expected to accompany children 
  • Clay has a chance of cracking or breaking in the drying/firing process. 

Woman smiling and talking to friend.

PYOP Policy

  • We advise our customers not to paint on the bottom of their pottery. This causes the glaze to melt to our kiln shelves. If a customer paints the bottom of their piece, we try our best to remove the glaze before firing to save the piece from sticking to the shelf and potentially breaking when removed. 
  • Please be careful handling premade ceramics. If you break something, we expect you to pay the listed price of the item. 


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