Refunds and Returns Policy

Classes, lessons, and birthday parties- 

We will offer a full refund for classes, lessons, and birthday parties if the class is canceled 24 hours in advanced from the start of your booking time. 

Custom mugs, bowls, plates, etc..- 

Custom hand made pottery is non-refundable. 

Retail items - shirts, stickers, etc.. -  

Refundable within 30 days of purchase, but only in exchange for store credit.

Pre-made ceramics - 

Potter & Clay Studios, LLC is not responsible for the mishandling of ceramics or pottery after they have been purchased by the customer and brought outside the studio, nor is Potter & Clay Studios responsible for pottery broken or deformed in the firing process. 

• Classes will be held for 1 hour 
• Please call in advance if you cannot make it  
• Extra clay will cost an additional $5 
• Parents are expected to accompany children 
• Clay has a chance of cracking or breaking in the drying/firing process. 

• We advise our customers not to paint on the bottom of their pottery. This causes the glaze to melt to our kiln shelves. If a customer paints the bottom of their piece, we try our best to remove the glaze before firing to save the piece from sticking to the shelf and potentially breaking when removed. 
• Please be careful handling premade ceramics. If you break something, we expect you to pay the listed price of the item.